This self-study course will ensure an understanding of the importance of Customer Service for both the organisation and the individual. It will provide the tools and understanding to create strong and lasting customer relationships with internal and external customers.
One will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.
Course Content:
- Understand the importance of effective communication in customer service
- Learn how to build rapport through relationship building
- Dealing with difficult people and situations
- Taking care of yourself by learning how to stay calm in difficult situations
Who will this package benefit?
Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.
Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.
- Video presented course
- Downloadable course material
- Certificate of training
- SAICA, SAIBA, ACCA, IACSA, IRBA Accredited – 2 Verifiable CPD Points